Returns and Refund Policy

At youroffer.shop, we want you to be happy with your purchase. We offer a 30-day return period for physical planners, which means you have 30 days from the date you receive your order to request a return. Digital products follow separate rules due to instant delivery.

Return conditions
To qualify for a return:
The item must be in the same condition in which you received it.
It must be unworn/unused, with tags attached, and in the original packaging.
You must provide a receipt or proof of purchase.

How to start a return
To request a return, please contact us at Contact@youroffer.shop. If your return is approved, we will:
Provide a return shipping label (when applicable).
Send you instructions on how and where to send your package.
Items sent back to us without first submitting a return request and receiving approval will not be accepted.
For any questions about returns, you can always email us at Contact@youroffer.shop.

Damages and issues
Please check your order when it arrives and contact us right away if:
The item is defective or damaged.
You receive the wrong item.
This allows us to review the issue quickly and work on a suitable solution.

Exceptions / non-returnable items
Some items cannot be returned, including but not limited to:
Digital products, downloadable files, and PDF patterns.
Custom or personalized items (for example, special orders made just for you).
Certain personal care items.
Hazardous materials, flammable liquids, or gases, where applicable.
We also do not accept returns on:
Sale items.
Gift cards.

If you are unsure whether your item is eligible for return, please contact us before sending anything back.

Exchanges
If you would like a different item, the quickest method is:
Submit a return request for the original item.
Once the return is approved and processed, place a new order for the item you want.

Refunds
After we receive and inspect your returned item, we will let you know whether your refund has been approved or denied.
If approved, the refund will be issued to your original payment method.
Processing times can vary, so please allow additional time for your bank or credit card company to complete the refund posting.

If you have any questions about this Refund & Return Policy, you can reach us at:
Email: Contact@youroffer.shop
Phone: +1 207 556 5108